FACE Family Advice (“we”, “us”, “our”) operates the ADHD and So Much More app.

 

This Privacy Policy explains how we collect, use, and protect your personal information when you use our app, website, and services.

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1. Who this app is for

Our app is designed for parents, caregivers, and professionals supporting children and teenagers. It is not intended for use by children under 18.

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2. Data Controller

FACE Family Advice Ltd is the data controller responsible for your personal data in accordance with UK data protection law.

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3. Information we collect

We may collect the following types of information:

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• Account information: such as your name and email address when you create an account

• Usage data: such as how you interact with the app and what content you access

• Device information: such as IP address, device type, and operating system

• Payment information: subscriptions are processed securely by third-party providers (e.g. Apple or Stripe). We do not store your payment details

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4. How we use your information
We use your information to:

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• Provide access to courses and recorded talks

• Manage your account and subscriptions

• Improve our content and user experience

• Communicate with you about your account or important updates

• Send marketing communications where you have opted in

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We do not sell your personal data.

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5. Legal basis for processing
We process your personal data on the following bases:

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• Contract: to provide the services you have signed up for

• Legitimate interests: to improve and maintain our services

• Consent: for optional communications such as marketing

 

6. Children’s data
We do not knowingly collect personal data from children.

Any information about children is provided voluntarily by parents or caregivers and is not used to identify individual children.

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7. Sharing your information
We only share your data where necessary to operate our services, including with:

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• Payment processors (e.g. Apple, Stripe)

• Hosting and platform providers (e.g. Passion.io, Wix)

• Analytics providers (where used to understand app performance)

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These providers are required to process your data securely and only on our behalf.

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8. Data retention
We retain personal data only for as long as necessary to provide our services and meet legal obligations. Where required, we may retain certain information (e.g. transaction records) for up to 7 years.

 

You may request deletion of your data at any time.

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9. Data security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

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10. Your rights
Under UK data protection law, you have the right to:

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• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

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You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

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11. Cookies and analytics
Our app and website may use analytics tools to understand usage and improve performance. Where applicable, you can manage preferences through your browser or device settings.

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12. Third-party links
Our app may contain links to external websites. We are not responsible for their privacy practices.

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13. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted within the app or on our website.

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14. Contact us
If you have any questions about this Privacy Policy or your data, please contact:

FACE Family Advice
info@facefamilyadvice.co.uk
https://www.facefamilyadvice.co.uk