Terms & Conditions

1. About These Terms

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These terms and conditions apply to your use of our website and mobile application (“App”), and to any services or digital content we provide.

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Please read these terms carefully before using our services. They explain how we operate, your rights, and important limitations.

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If you believe there is a mistake in these terms, please contact us.

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2. Who We Are

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We are FACE Family Advice Ltd, registered in England and Wales (Company No. 13986485), with our registered office at:

652 Ringwood Road, Poole, Dorset, BH12 4LZ

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Contact details:
info@facefamilyadvice.co.uk
 

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3. Using Our Website and App

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By using our website or App, you agree to these terms.

 

Our services include:

• Pre-recorded talks

• Online courses

• Live sessions and workshops

• Educational materials

 

You must be 18 years or over to use our services.

 

 

4. Your Account

 

If you create an account:

• You must keep your login details secure

• You must not share your account

• You are responsible for all activity under your account

 

We may suspend or terminate accounts where misuse is suspected.

 

 

5. Subscriptions & Payments

 

Some content is available through paid subscriptions.

• Subscriptions renew automatically unless cancelled at least 24 hours before the end of the billing period

• Prices are shown at the point of purchase

 

App Subscriptions

 

If purchased via Apple App Store or Google Play:

• Payment is handled by the platform provider

• You must manage and cancel subscriptions via your app store account

• We cannot cancel subscriptions on your behalf

 

 

6. Refunds

 

Website Purchases

Refunds are handled in line with our stated refund policy.

 

App Purchases

For purchases via Apple App Store or Google Play:

• All billing and refunds are handled by the platform provider

• We cannot process refunds

• You must contact Apple or Google directly

 

 

7. Access to Content

 

When you purchase or subscribe:

• You are granted a personal, non-transferable licence

• You must not share, copy, or distribute content

• Access may be time-limited where stated

 

 

8. Live Sessions (Zoom or Similar Platforms)

 

We may provide live sessions via platforms such as Zoom.

 

You are responsible for:

• Having a suitable device

• Having a stable internet connection

• Accessing the correct platform

 

We are not responsible for technical issues on your side.

 

 

9. Recording and AI Use (Strictly Prohibited)

 

To protect all participants:

 

You must not:

• Record sessions in any format

• Use screen or audio recording tools

• Use AI tools (including note-takers, bots, or transcription software)

• Capture, reproduce, or share any part of a session

 

This applies to all methods, including:

• hidden or background tools

• browser extensions

• third-party software

 

 

10. Enforcement

 

If we believe recording or AI tools are being used, we may:

• Remove you from the session immediately

• Suspend or terminate your account

• Restrict future access

 

No refund will be given in these circumstances.

 

 

11. Privacy in Live Sessions

 

We do not record participants’ faces, names, or personal identifying information.

Sessions are designed to be a safe and private space.

 

Where limited recording is ever used:

• no identifying participant information will be included

• reasonable steps will be taken to protect privacy

 

You are responsible for ensuring your own environment is private when joining sessions.

 

 

12. Intellectual Property

 

All content remains the property of FACE Family Advice Ltd.

 

You may:

• Use content for personal use only

 

You must not:

• Copy, reproduce, or distribute content

• Share or resell materials

 

 

13. Educational Purpose Only

 

All content is for educational and informational purposes only.

 

We do not:

• Diagnose

• Treat

• Provide medical or psychological advice

 

You should seek professional support where appropriate.

Results vary between individuals and are not guaranteed.

 

 

14. Availability of Services

 

We do not guarantee:

• uninterrupted access

• error-free operation

• compatibility with all devices

 

We may update, suspend, or withdraw services where necessary.

 

 

15. Ending Your Subscription

 

You may cancel at any time.

• Website subscriptions: contact us

• App subscriptions: cancel via your app store

 

Cancellation stops future billing but does not refund the current period unless required by law.

 

 

16. Our Right to Terminate

 

We may suspend or terminate access if:

• You breach these terms

• You misuse the platform

• Payment is not received

 

 

17. Liability

 

We are not responsible for:

• indirect or unforeseen losses

• business losses

• issues caused by devices, internet, or third-party platforms

 

Nothing excludes liability where unlawful.

 

 

18. Privacy

 

We use your personal information in line with our Privacy Policy.

 

 

19. App Store Terms

 

If you download our App via Apple App Store or Google Play:

• This agreement is between you and FACE Family Advice Ltd

• Apple and Google are not responsible for the App

• They are not responsible for support or maintenance

• They may enforce these terms as third-party beneficiaries

 

 

20. Disputes

 

We will try to resolve disputes quickly.

These terms are governed by the laws of England and Wales.

 

 

21. Changes to These Terms

 

We may update these terms from time to time.

Where changes are significant, we will notify you.

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